Privacy protection

Updated date: July 7,2022

Effective Date: July 7,2022

Zhongshan royalwand Hareware Co., Ltd. (hereinafter referred to as "royalwand Hareware"and "royalwand", "We", "and" Our ") is well aware of the importance of personal information to you, and will do our best to protect your personal information safe and reliable.We are committed to maintaining your trust in us and adhering to the following principles to protecting your personal information: the principle of unity of power and responsibility, clear purpose, choice consent, minimum adequacy, ensuring security, subject participation, openness and transparency, etc.At the same time, royalwand Hareware promises that we will take mature safety standards according to the corresponding safety protection measures to protect your personal information.Please carefully read and understand this Privacy Policy (hereinafter referred to as "This Policy"), before submitting your personal data to royalwand Hareware.This policy applies to the royalwand Hareware websites and products, equipment or applications (collectively referred to as our "services") that display this Privacy Policy, or link to this Privacy Policy, including but not limited to the official website of royalwand Hareware, royalwand Hareware official account, Internet of Things equipment and other services.

All text, pictures, user interfaces, visual interfaces, photos, trademarks, logos, sound, music, art, and computer codes (collectively "Content"), including, but not limited to, its design, structure, selection, collocation, expression, appearance, style, and arrangement, are owned, controlled or authorized by royalwand Hareware, or protected by commercial appearance, copyright, patent and trademark laws and various other intellectual property and anti-unfair competition laws.

This policy describes royalwand will how to handle your data (whether personal data or not), but may not involve all possible data processing situations.Information on collecting the specific data of the product or service may be provided by royalwand in the Supplementary Policy or in the notice of collecting the purpose, scope and use of the corresponding information and provide you with an independent choice of consent and collected and use with your express consent.

royalwand Hareware has the right to change, modify, add or delete parts of this Privacy Policy.You can regularly check this Privacy Policy regularly to see if changes have occurred.In the process of reading this policy, if you do not agree with this policy or any of it may cause royalwand to provide relevant services to you normally or achieve the desired service effect, it is recommended that you stop using the relevant services provided by royalwand immediately.If you continue to use the relevant services provided by royalwand Hareware, it means that you recognize and agree to this policy.

The purpose of this policy is to help you understand the following:

I. How can royalwand Hareware to collect and use your personal data

II. How does royalwand Hareware use Cookie and similar Hareware

III. How does royalwand Hareware disclose your personal data

IV. How to access or modify your personal data

V. Protection of personal information of minors

VI.How does royalwand Hareware preserve and protect your personal data

VII. Third-party providers and their services

VIII. How to contact us

IX. How to update this policy

How can royalwand Hareware to collect and use your personal data

Personal data is information that is personally identifiable when used alone or in combination with other information.Such data will be submitted to us directly when you use our website, products, or services, and when you interact with us, for example:

1. Information filled in and submitted when you register as a member and use relevant services provided by royalwand or other platforms, such as your name, gender, birth date, ID number, phone number, email, address, profile, picture, nickname, location, etc.

2. When you choose to purchase, delivery and install services, we may ask for your name, contact information, delivery address and billing address, and bank card information in order to process your order.

3. When you download or use client software, XI may read information related to your device, including but not limited to hardware models, IMEI number and other unique device identifiers, MAC address, IP address, operating system version, and the settings of devices used to access the service.

4. When you use royalwand Hareware Internet of Things equipment, royalwand Hareware may read your use without notifying you, including but not limited to the equipment model, equipment operation state, equipment function use frequency, log information of the Internet of Things equipment, equipment uploaded measurement data or other use information, some equipment built-in camera may shoot the use of the equipment, etc.

5. When you use royalwand Hareware services or visit the website, royalwand automatically receives and records the information on your browser and computer, including but not limited to your IP address, the type of browser, the language used, the date and time of access, hardware and software features information, and the web records you need.

6. Location Information (for specific services / functions only): When you download or use client software or access web pages, and use certain XIT services, Internet of Things devices, XIT may read various information about your location, such as GPS signals or nearby WiFi access points, cell towers, country code, city codes, mobile network codes, community identification, latitude and longitude information, and language settings that may be transmitted to us when you use certain services.

7. Description of the device permission calling

The following device permissions may be triggered when you use services provided by royalwand.To enable you to better manage your information, we will simultaneously inform you of the purpose of the permission during the application, and the impact that you do not open may affect you to use the service.You can choose whether to authorize the following permissions before using the specific feature.At the same time, you can change your authorization situation through the device permission setting page at any time.

The following are the details of the relevant functions and call privileges for your reference:

(1) Read and write the external storage space: used to read and write the photos and files on the device in the sweep, user feedback and other functions.

(2) Location permission: used to scan the nearby WLAN list, search for nearby Bluetooth devices and other functions.

(3) Camera permission: used to scan the QR code for equipment installation, account login and other functions.

(4) Read the telephone rights: used to generate the device id on the client locally and quickly contact the after-sales phone and other functions.

(5) WLAN permission: To connect the WIFI issued by the device to connect for device communication.

(6) Bluetooth permission: For Bluetooth signal connected to the device for device communication; For intelligent devices connected through Bluetooth, Bluetooth permission is also required for communication.

(7) NFC permission: To connect the equipment NFC for equipment communication.

Where legally allows, we will also obtain relevant data from public and commercial third-party sources, such as supporting our services by purchasing statistics from other companies, obtaining order data from third-party e-commerce platforms, questionnaire response information sent to us when you participate in the questionnaire, participation in user experience plans and relevant information we collect when you interact with us and you and our royalwand partners.The data we collect depends on the way you interact with royalwand Hareware, including the website visited or products and services used, such as name, gender, business name, position, position, address, email, phone number, login information (account and password), photos, ID information, etc.In some cases, you may choose not to provide personal data to royalwand Hareware, but if you choose not to provide it, royalwand Hareware may not be able to provide relevant products or services or respond to or solve the problems you encounter.

We may use your personal data for these purposes:

1. Create an account, using the personal information collected when creating the account through the website or a mobile device to establish the user's personal account and data page.

2. Implement your transaction or service requests, such as order fulfillment, information related to e-commerce orders can be used to process order orders and related after-sales services, including customer support and re-shipment.Recipient information, including name, address, telephone number, and ZIP code will be used for delivery.Email addresses are used to send package tracking information to users.A list of purchased items is used to print invoices and allow the customer to identify the items in the package.When you use royalwand’s customer service telephone, WeChat public number and other self-service platform requires royalwand to provide you with product installation, maintenance, consulting services, according to your different demands, needs to provide us with your name, address, contact information, to install or repair product information, so that royalwand can provide you with needed services in time.

3. Activate or verify the product or service, control and use the equipment.You control part of your device and need to log in to the account with the APP, and complete the distribution network and binding process of the device normally.Once you complete these processes, you can remotely control the device or (equipment component) LAN through APP.Some equipment will need to be activated before its use.The activation process requires using relevant equipment information, including: MAC address, machine coding, WIFI password, etc.If the activation fails, we may read the relevant device information and log information to assess the cause of the activation failure.At the same time, you control your networked device may need to use information such as a username / password.

4. Provide location-based services.When using certain services, we or third-party service providers may use location information to provide you with the right version of the service and provide an accurate location to achieve the best possible user experience, such as reading your location about your nearest warehouse and predicting delivery time, or using different programs to ensure normal implementation of device functions at different alations and regions.

5. Send you information about products and services that you may be interested in, including but not limited to inviting you to participate in royalwand Hareware activities (e. g., market survey or satisfaction survey, or send you marketing information, if you participate in a lottery, competition or similar promotion, we will use the information you provide to manage such activities, if you win, may desensitization your phone number or nickname to the winning list and publish.If the event is jointly promoted by us and a third party, we may share the personal information necessary for the event (the list, contact information of the winners) so that the third party can award you prizes or serve you in a timely manner.

6. Send you important notifications, such as notifications for OS or application updates or installations.

7. Provide you with personalized user experience and personalized content, such as obtaining additional product after-sales service.

8. Allows you to use third-party features.Some of the products we offer are operated by third-party service providers.Therefore, we need to share your information with a third party to enable you to experience the full functionality.For example, when you use our services to search for audio, video, health encyclopedia, etc, we may need to pass on your search requests to third-party service providers.

9. Collect user usage feedback.The use feedback you provide can help improve our services, device functions, etc.To track the feedback you choose to provide, you may contact you using the personal information you provide and keep records.

10. Conduct internal audit, data analysis and research to improve our products and services.

11. Analyze business operational efficiency and measure market share.

12. Synchronize, share, and store the data you upload or download and the data needed to perform the upload and download.

13. Follow and implement applicable legal requirements, relevant industry standards or our policies.

royalwand may also collect and use non-identifiable data.Non-identifiable data are data that cannot be used to identify individual individuals.For example, royalwand Hareware Association collects collected statistics, such as website visits, the frequency of Internet of Things device functions, etc.The purpose of collecting this data is to understand how users use their own websites, products, and services.In this way, royalwand Hareware can improve their own services and better meet customer needs.royalwand may, at its own discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes.We will do our best to isolate your personal and non-identifiable data and use both data separately.If the personal data is mixed with non-identifying data, it is still treated as personal data processing.

When royalwand processes your personal data, we will comply with the requirements of the applicable law based on an appropriate legitimacy basis, including:

1. Process your personal data when fulfilling your contract in response to your transaction or service request;

2. Process your personal data based on your consent;

3. When contacting you, conducting marketing or market research to improve our products and services and process your personal data in the legitimate interests of our or third parties for purposes like improving our damage prevention and anti-fraud programs.

4. We may also process your personal data based on compliance and enforcement of legal obligations.

How does royalwand Hareware use Cookie and similar Hareware

1.Cookie

To ensure that the site works properly, we sometimes store small data files called Cookie on a computer or mobile device.Cookie is a plain text file stored on a web server on a computer or mobile device.The content of the Cookie can only be retrieved or read by the server that created it.Each Cookie is unique to your web browser or mobile app.The Cookie typically contains identifiers, site names, and some numbers and characters.With Cookie, websites can store data such as user preferences or items in the basket.

Cookie is the same purpose as most websites or Internet service providers to improve the user experience.With Cookie, the site can remember the user's single access (using session Cookie) or multiple visits (using permanent Cookie).With Cookie, the site is able to save settings such as language for a computer or mobile device, font size, and other browsing preferences.This means that users do not need to reconfigure their user preferences at each visit.

2. Website beacons and pixel labels

We will use other similar technologies such as website beacons and pixel tags on the website.For example, an email sent to you by royalwand may contain a click URL to link to the content of the royalwand website.If you click on the link, royalwand will follow this click to help us understand your product and service preferences and improve customer service.If you don't want your activities to be tracked in this way, you can unsubscribe from the royalwand trade mailing list at any time.

3. Mobile analysis software

In APP, we use mobile analytics software to get a better understanding of our APP functionality in your phone.This software may record the following information, such as how often you use the application, events within the application, cumulative usage, performance data, and where the application crashed.

Your use of our website means that you agree to use Cookie, website beacons, pixel tags, and mobile analysis software as described above.

How does royalwand Hareware disclose and share your personal data

Your personal information will be strictly confidential and will only be shared with the data recipients in the categories listed below.In addition, we will only share your information with third parties outside with your consent and you will have the option of whether to allow us to share your information.

1. royalwand Hareware related companies.To facilitate us to serve you, to recommend information that you may be interested in or to protect the personal and property safety of royalwand or other users or the public, your personal information may be shared between royalwand affiliates.We will only share the necessary personal information and will again seek your authorization consent, if we share your personal sensitive information or affiliates for the use and processing purpose of changing your personal information.

2. Authorize the partners.We may share your information with trusted authorized partners.We may share your account information, equipment information, and location information with our authorized partners to ensure the smooth completion of the services for you.But we will share your personal information only for a legitimate, legitimate, necessary, specific, clear purpose, and only share the personal information necessary to provide the service.Our partners have no right to use shared personal information for any other use.Currently, our authorized partners include the following types:

Authorized partners in advertising and analysis services.

Dealers, suppliers, service providers, and other partners.Our dealers, suppliers, and service providers include providing technical services, telecommunications services, customer services, risk control services, audit services, legal services to institutions, financial institutions, e-commerce companies and platforms, offline stores, and more.

We will sign confidentiality agreements with the companies, organizations, and individuals with which we share our personal information, and will require them in an appropriate manner to process their personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.In terms of personal sensitive data use, we require third parties to adopt encryption Hareware to better protect user data.Once it is found to violate the agreement, it will take effective measures or even terminate the cooperation.

To use the use reasonably necessary to observe the mandatory requirements of laws and regulations, court orders or government authorities, to safeguard the social and public interests, or to protect the personal and property safety or legitimate rights and interests of our customers, royalwand or royalwand commerce and trade employees.

Other parties who obtain your consent separately.In addition to the sharing situation as described in this Privacy Policy, we may also share your information with third parties when you agree to share or make a share request.

3. Information that does not require consent

We may share anonymous information with third parties in aggregate form for business purposes; we may share general usage trends with our services, such as the number of customers in a particular group of customers who purchase certain products or engage in certain transactions.

According to relevant laws and regulations, we may share, transfer, and publicly disclose your personal information without the following circumstances:

Related to national security and national defense security;

Related to public safety, public health, or major public interests;

Related to criminal investigation, prosecution, trial and execution of judgment;

Due to safeguard the major legal rights and interests of your life or other individuals, but it is difficult to obtain my personal consent;

Your own personal information that is disclosed to the public;

Personal information collected from the legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

It is necessary to maintain the safe and stable operation of the product or service provided, such as the discovery or disposal of faults of the product or service.

Other circumstances as stipulated by laws and regulations.

According to the law, sharing and transfer of personal information, and ensure that the data receiver cannot recover and identify the personal information subject, does not belong to the external sharing, transfer and public disclosure of personal information, the preservation and processing of such data will not require further notice to you and obtain your consent.

If you do not agree that we provide your personal information to third parties under the above terms, please stop using our services immediately.

IV. How to access or modify your personal data

You should ensure that all personal data submitted are accurate.royalwand Hareware will try its best to maintain the accuracy and integrity of its personal data, and update these data in time.In the case of applicable law requirements, you may:

1. Right to access the specific personal data we hold about you;

2. Ask us to update or correct your inaccurate personal data;

3. Refuse or restrict our use of your personal data;

4. Ask us to delete your personal data or proactively cancel your account.

If you want to exercise your rights, please use this email at royal@royalwand.com.The com gives feedback comes back to us online.To be secure, we may ask you to verify your identity (if a written request or otherwise) before processing your request.We decline the requests if we have reasonable grounds for finding that they are fraudulent, incompetent, or impairing, their right to privacy.

When you or we assist you in removing the relevant information, and we may not remove the corresponding information from the backup system immediately due to applicable legal and security technical limitations, we will securely store your personal information and restrict any further processing of it until the backup can be cleared or anonymized.

Before deleting your personal data or account cancellation, please back up and properly keep the account information and other relevant data, and properly save the transaction documents, documents and other materials of the products and services, so as not to enjoy the relevant after-sales service or need additional expenses.After personal data deletion or account cancellation, you may not be able to continue using our services, and you will not be able to retrieve any content or information in the account and related to the account.

After you cancel your account, we will stop providing your products or services and will remove your personal information within 15 working days, unless otherwise specified by law.

You will also have the right to revoke your consent, when applicable law requires, and when royalwand processes your personal data based on your consent.However, the revocation consent will not affect the legality and validity of our handling of your personal data based on your consent before revocation, nor will our handling of your personal data based on other appropriate legitimacy bases.

Personal information protection of minors

royalwand Hareware provided products and services are mainly for adults.If you are a minor under the age of 14, you should use this guidance accompanied by your guardian before using our products and services and should ensure that our services are used and provide us with your information with the consent of your guardian.We will focus on protecting the personal information of minors in accordance with the relevant national laws and regulations.

If your guardian does not agree that you may use our services in accordance with this guidelines or provide us with information, please terminate the use of our services immediately and notify us promptly.

Collecting personal information with the consent of the parent or legal guardian, we will only use or publicly disclose this information if necessary by the law, the express consent or protection of the parent or guardian.

If you are a guardian of a minor, you should promptly contact us with any questions about the use of our services or the user information it provides to us.We will protect the confidentiality and security of juvenile user information in accordance with relevant national laws and regulations and the provisions of these Guidelines.If we find ourselves collecting the personal information of the minor without obtaining the prior consent of a verifiable parent or legal guardian, we manage to remove the relevant data as soon as possible.

How does royalwand Hareware preserve and protect your personal data

In principle, our personal information collected and generated within the territory of China will be stored within the PRC.

royalwand Hareware attaches great importance to the safety of personal data.We will retain your personal data for the period required for the purposes stated in this policy, unless it may be extended or permitted as required by law.The storage period of data may vary based on different scenarios and products and services.

royalwand Hareware is not liable for security omissions caused by third-party access to your personal information due to your failure to keep your personal information private.Notwithstanding the above provisions, you should notify us immediately if any other Internet user's unauthorized use of your account or any other security breach occurs.Your assistance will help us to protect the privacy of your personal information.

Third-party providers and their services

To ensure a smooth browsing experience, you may receive content or network links from a third party ("third party") outside royalwand and its partners.royalwand Hareware has no control over such third parties.You can choose whether to access the links, content, products, and services provided by third parties.

royalwand Hareware cannot control the privacy and data protection policies of the third parties, and such third parties are not bound by this policy.See the privacy policies for these third parties prior to submitting personal information to third parties.

List of third-party SDKs

We will conduct strict security testing on SDK or other similar applications, and require our partners to take strict measures to protect your personal data. When meeting new service requirements and business function changes, we may adjust the third-party SDKs we access, and disclose the latest information on access to third-party SDKs to you in this description in a timely manner. Please note that there may be some changes in the data types of third-party SDKs due to version upgrades, policy adjustments, etc., please refer to the official instructions published by them. The third-party SDKs currently accessed by this application are as follows:

Huawei Device Management Service SDK

Purpose of collecting personal information: Complete the device-cloud authorization verification with HUAWEI CLOUD to ensure that your product always meets the requirements of HarmonyOS Connect certification

Types of personal data collected: device-related device hardware identifiers, device hardware parameters, system version information

Third-party SDK Privacy Statement: Statement on Huawei Device Management Services and Privacy

How to contact us

Address: No.8 Xinhua Rd Sanjiao Town Zhongshan Guangdong Email:royal@royalwand.com

To ensure security, you may need to provide a written request, or otherwise prove your identity.In general, we will reply within 15 days.If you are not satisfied with our response, especially if our personal information processing behavior damages your legitimate rights and interests, you can also complain or report to the Internet information, telecommunications, public security and municipal regulatory authorities.

If you consult us, we will provide information on the relevant complaint routes that may be applicable, depending on your actual situation.

How to update this policy

This policy will change accordingly to provide you with a better service and a better user experience, according to business adjustments, laws, regulations, or policy changes.If you continue to use any of the services we provide after a privacy policy adjustment or change or visit our relevant website, we believe that this represents you to fully read, understand, and accept and are subject to the Revised Privacy Policy.

When we are going to use the information for other purposes not specified in this policy, we will seek your consent again in the form of signing agreements, pop-up prompts, station announcements, and updating this policy.